Frequently Asked Questions

Q. Do you send our samples & brochures?

A. In addition to our superb illustrated Product Range Online we also offer printed brochures and samples dispatched within 48hrs of your request:
Request Brochure/Samples

Q. Do you offer a design and Space Planning Service?

A. We offer a complete package tailored individually to your needs. For more information please go to the Designers & Specifiers page.

Q. How do I know my card details are secure on your website?

A. SpaceOfficeFurniture.co.uk employs a dedicated third party payment provider (SECPay) to accept payment on our behalf. During the checkout process you will be directed to the to the SECPay servers over a secure 128bit SSL connection.

Q. How can I order other than Online ?

A. Should you not feel confident passing your details online we offer a printable order form where you can send your card details or a cheque to us as an alternative.

Q. How can I print off a Quotation?

A. Simply select your preferred list of products in the shopping basket then bypass the checkout & select 'Print Quote' option.

Q. How do I place an order on the website?

A. There is a very simple process involved to order an item from Space Office Furniture. Firstly browse around the site looking at the products available. When you are happy with the product being what you require simply select the options (colour etc) and then click the ‘add’ button situated next to the product. This will place it in the websites virtual shopping basket. When you have finished selecting your products simply click on `shopping basket` in the top right hand corner of your screen and ‘go to checkout’ where you can enter your details and complete the order.

Q. What methods of payment are accepted?

A. We accept most methods of payment. Online we will accept Visa, Mastercard, Maestro, Maestro Solo, (Etc TBC). In addition to these we also accept cheque via post and for the larger commercial projects we will proceed against a deposit with order with balance 30days from delivery (subject to status).

Q. Do Space Office Furniture’s prices Include VAT?

A. Unless expressly stated otherwise, please assume all prices include VAT.

Q. Will my details be given to marketing companies?

A. Space Office Furniture is committed to keeping your details confidential from third parties. You can rest assured that you will not be bombarded with marketing literature/phone calls after entering your details on this site. Space Office Furniture is registered with the Information Commissioners to comply with the DPA (Data Protection Act) of 1998. Our registration number is Z8930932. For further details, please view our Privacy Policy.

Q. What is the warranty service on products?

A. All desking products come with a 1year/12months manufacturers warranty unless expressly stated otherwise on the product page. All seating products come with a 3year manufacturers warranty unless expressly stated otherwise on the product page.

Q. What should I do if I have a complaint?

A. We take customer service very seriously and if you have any aspect of the service we offer that doesn’t agree with you then please feel free to call straight away on 0870 4 111900 or email customerservices@spaceofficefurniture.co.uk and we will do everything within our control to remedy the situation.

Q. If I purchase for delivery only - is there a help line for assembly queries?

A. Yes. If you call on 0870 4 111900 or email installations@spaceofficefurniture.co.uk we will put you straight through to one of our trained members of staff who can guide you through the process of assembling your desk/chair. Each desking & storage product contains an assembly instruction guidance sheet which will normally suffice.